Frequently Asked Questions

Orders

Q: How do I place an order?
A: Simply browse our products, select your size, add the item to your cart, and proceed to checkout. Follow the checkout steps to complete your purchase.

Q: Can I cancel my order?
A: Yes, orders can be cancelled within 2 hours of purchase. If your order has already shipped, you will need to follow our return process after delivery.

Q: How do I know if my order was placed successfully?
A: You will receive an order confirmation email once your purchase is completed.

Shipping

Q: How long does shipping take?
A:

Processing Time: 2–3 business days (Monday–Friday)
Transit Time: 6–12 business days (Monday–Friday)
Total Delivery Time: 8–15 business days (Monday–Friday)

Q: Do you offer free shipping?
A: Yes, we currently offer free shipping on all orders.

Q: Where do you ship to?
A: Currently, we ship to:

United States
United Arab Emirates

Q: Will I receive tracking information?
A: Yes, once your order is shipped, you will receive a tracking number via email.

Returns & Refunds

Q: What is your return policy?
A: We offer a 30-day return window from the delivery date. Items must be unused, unwashed, and returned with original tags and packaging.

Q: Who pays for return shipping?
A:

Customer pays for size or change-of-mind returns
We cover return shipping for defective, damaged, or incorrect items

Q: How long do refunds take?
A:

Refund issued within 3 business days after we receive your return
Banks may take 1–7 additional business days
Total time: Up to 10 business days

Products & Care

Q: How should I care for my Fayqon shirt?
A:

Machine wash cold
Use mild detergent
Avoid bleach
Air dry or tumble dry low
Iron on medium heat if needed

Q: How do I choose the right size?
A: Please refer to our Size Guide on the product page for accurate measurements.

Payments & Security

Q: What payment methods do you accept?
A: We accept major credit cards, debit cards, PayPal, Apple Pay, Google Pay, and other secure payment options depending on your location.

Q: Is my payment information secure?
A: Yes. We use secure encryption and work with trusted payment providers to protect your payment data.

Contact & Support